Kentucky Council on Postsecondary Education

Consumer Protection

Going to college, or back to college, can be one of the most important decisions in a Kentuckian’s life. However, not all colleges offering degrees are legitimate organizations. From poor academic quality to inflated tuition rates to phony loan programs, scams are prevalent. The Council is dedicated to protecting consumers from these types of deceptive and predatory business practices, whether the school is physically located in Kentucky or offering online programs to residents.

How the Council can help students

By state law, the Council cannot act as a private attorney or provide legal advice to citizens. However, Council staff mediates and investigates consumer complaints against higher education institutions that violate either Council policies or Kentucky law.

The Council is also committed to helping students and their families make wise choices when selecting a school. The office provides a number of online resources designed to help Kentuckians become savvy higher education consumers.

Helpful Links

Other ways the Council helps students

In addition to mediating disputes, the Council licenses private colleges and universities to advertise and operate in Kentucky. Licensure is a vigorous process conducted by staff to ensure institutions providing education opportunities to Kentuckians meet certain academic, financial and procedural requirements. Once an institution is licensed, it undergoes a yearly review to ensure that it still complies with state requirements.

When an institution loses its license, the Council helps facilitate the closure by:

The Council also evaluates the academic quality of the degree programs offered by Kentucky’s public institutions. The process ensures that academic programs offered by the Commonwealth’s state universities and KCTCS are consistent with state and institutional strategic priorities, academic quality measures, market demand and cost.

How consumer protection benefits Kentuckians

It is important that everyone – colleges and consumers alike – has the opportunity to operate in a marketplace that is free of fraud, deception, misrepresentations, false promises, unfair practices and unfair competition. The Council’s efforts to facilitate a fair and efficient higher education marketplace help ensure that students will have a positive higher education experience.

Last Updated: 9/29/2021